Marriott Executive Apartments Kuwait City

It’s great it inside the mall. The hotel staff was friendly.

I visited the hotel to inquire about room rates, but the receptionist, Manoj, was very unprofessional. When I asked to see pictures of the rooms, he refused and told me to check Google. I then requested to see a specific room, and he rudely said there were no available rooms. He was dismissive and disrespectful, and when I asked to speak to a manager, he told me there was no manager available. This was a deeply disappointing experience. The hotel should consider hiring Arabic-speaking staff who understand the culture and can treat guests with the professionalism and respect they deserve. The service, particularly from employees from India, was well below the standard expected in the hospitality industry. I had planned to book a two-bedroom suite, but I changed my mind due to this poor treatment. Additionally, the recommendations I received from my friends were misleading, and I was left extremely dissatisfied. I do not recommend anyone to stay at this hotel.

In this hotel, I had an excellent stay. From the moment I arrived until I left, the customer service was exceptional. The staff was friendly and highly professional, demonstrating a complete understanding of guests' needs. Amy Rose, the staff member who checked me in, provided a warm welcome. She explained all the details about the hotel and the available services, showing genuine concern for my comfort and being ready to address all my inquiries. Throughout my stay, I observed the dedication of the staff in meeting guests' needs. They efficiently handled any requests and were always ready to assist, with a constant smile adding a positive touch to my experience. As for the hotel itself, the rooms were clean and comfortable, with all amenities readily available. The facilities were well-maintained, and the restaurant service was also excellent. In summary, it is a hotel deserving of appreciation, and I highly recommend it to those seeking an outstanding stay with exceptional service.